Alternative Dispute Resolution Coordinator (Open Position)

Alternative Dispute Resolution Coordinator

Position Overview:

Reporting to the Director of the Institute Discrimination and Harassment Response Office (“IDHR Office”), the Alternative Dispute Resolution Coordinator (“the Coordinator”) will create and implement a sustainable alternative dispute resolution program to address reports of discrimination or discriminatory harassment. The Coordinator will establish an alternative resolution process that is committed to implementing restorative practices to repair harm, and maintaining a campus climate that is equitable, safe, and welcoming for all members of the MIT community.

The Coordinator will develop, coordinate, implement, and assess alternative dispute resolution and restorative practices for community members who wish to informally resolve their concerns. The Coordinator will develop comprehensive procedures for each phase of the alternative dispute resolution process and will document all instances of alternative dispute resolution and restorative practices, including any signed agreements.

Principal Duties & Responsibilities (Essential Functions):

Program Management:

  • Develop comprehensive procedures for all phases of the alternative dispute resolution process, including a rubric describing cases appropriate for Restorative Justice, Mediation, or other alternative dispute resolution process;
  • Serve as a campus subject matter expert for alternative resolution processes and restorative practices in alignment with existing Institute policies;
  • Meet individually with participants to obtain additional information, ask clarifying questions, manage expectations, and explore options for possible resolution;
  • Follow up with all relevant parties to gather pertinent background information, and appropriately assess the dynamics of the issues and situation;
  • Determine which allegations of misconduct are appropriate for alternative resolution interventions;
  • Lead restorative practice interventions to respond to individual student and community needs. This includes facilitating mediated agreements or restorative justice processes, and developing a train the trainers program to assist with the restorative justice process;
  • Ensure that all participants in the alternative resolution process understand their rights, available resources, and reporting options;
  • Facilitate meetings with sensitivity and respect while exercising a high level of confidentiality;
  • Coordinate with IDHR staff (Director/Institute Title IX Coordinator, Case Manager and Manager of Investigations) regarding any necessary interim measures and accommodations;
  • Collaborate with the Director to identify and address any patterns or systemic problems; and
  • Provide timely consultation, thoughtful feedback, and effective assistance to colleagues seeking different or non-adversarial ways of understanding and addressing situations.

Data Collection:

  • Utilize a case management database to organize, manage, and track each phase of the resolution process, including signed resolution agreements.

Training and Outreach:

  • Work collaboratively with key campus partners, including Human Resources, Violence Prevention & Response, Office of Student Conduct, Fraternity Sorority and Independent Living Groups, Ombuds Office, Office of the General Counsel, the Bias Response Team, MIT Police, and others to promote and build support for alternative dispute resolution and restorative practices on campus;
  • Conduct regular outreach to stakeholders, including faculty, staff, postdocs, and students, to gain understanding about their experiences and obtain feedback on how to create alternative resolution pathways that have the ability to meaningfully respond to harm against and/or within those communities;
  • Prepare and draft memoranda of understanding with various campus and external parties regarding the administration of alternative resolutions; and
  • Partner with the Communications team/coordinator to develop promotional materials.

Required Experience/Qualifications

  • Master’s degree or higher in related field including, but not limited to, conflict resolution, student affairs, higher education administration, social work, and psychology;
  • At least 5 years of experience administering alternative resolution or restorative justice practices;
  • Demonstrated commitment to serving underrepresented, and underserved populations with cultural competence and sensitivity;
  • Ability to facilitate various restorative meetings ranging from two-person mutual responsibility mediations to large-scale community circles;
  • Advanced knowledge of legal issues in higher education, particularly related to Title IX, Title VI, and Title VII;
  • Advanced knowledge of the Family Educational Rights and Privacy Act (FERPA) and its application to the administration of student conduct through alternative resolution;
  • Excellent interpersonal skills and an ability to cultivate partnerships in MIT’s diverse community of students, staff, and faculty;
  • Proven experience as a program manager or other managerial position;
  • Experience and skill with Microsoft Office; and
  • Ability to work some evenings and weekends.

Preferred Experience/Qualifications

  • Experience working with a variety of stakeholders to develop an infrastructure for restorative justice and alternative resolution processes on campus; and
  • Experience implementing alternative dispute processes and structures in a higher education setting.

Supervision Exercised & Received:

  • Direct supervision is received from the Director, IDHR Office
  • This position may serve as the direct supervisor for student interns

Please visit MIT Careers to apply for this position. Thank you!